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Web Policy
  • 1
    Warranty of Goods/Services
  • All Elves Lab Pte Ltd’s goods and services will serve their intended functions as discussed and agreed between Elves Lab Pte Ltd and the Client as according to the Sale of Goods Act, Cap. 393.

  • 2
    Confirmation of Orders
  • Elves Lab Pte Ltd will telephone or send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

  • 3
    Cancellation of Orders
  • Elves Lab Pte Ltd will refund the full amount paid as of the date and time of cancellation if the order is cancelled due to the unavailability of goods or Elves Lab Pte Ltd’s inability to deliver the goods within the agreed time frame.
  • Elves Lab Pte Ltd will not entertain any cancellations once the order is confirmed and submitted by the customer.

  • 4
    Prices
  • All Elves Lab Pte Ltd’s prices are nett. No discounts will be given unless during monthly promotions.

  • 5
    Paymet Processing
  • Elves Lab Pte Ltd will only accept corporate cheque payments.
  • Elves Lab Pte Ltd ensures accuracy in billing as all transactions are automatically processed.

  • 6
    Exchange & Refunds
  • All our goods sold are non-exchangeable and non-refundable.

  • 7
    Web Development
  • The content of website in form of images and write-ups is to be provided by the Client. Failure to provide the content of website will delay the project’s projected timeline. Elves Lab Pte Ltd will not be liable for such a delay.
  • Copyright issues are to be managed by Client. All content received from Client is deemed as the ownership of the Client and Elves Lab Pte Ltd will not be liable for copyright infringement as mentioned in the Copyright Act of Singapore, Cap. 63.
  • All source codes and raw artworks are the property of Elves Lab Pte Ltd. The Client will only own the deliverables as agreed.
  • Elves Lab Pte Ltd has the right to terminate a project if it has been delayed for more than 3 months from project commencement due to the negligence of the Client’s role in the project.
  • No refund will be given to the Client should a project be terminated due to the negligence of the Client’s role in the project.

  • 8
    Delivery Services
  • The cost of delivery within Singapore is absorbed by Elves Lab Pte Ltd. Deliveries outside of Singapore will be charged according to the prevailing shipment rates.

  • 9
    Terms of Warranty
  • All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.
  • Copyright issues are to be managed by Client. All content received from Client is deemed as the ownership of the Client and Elves Lab Pte Ltd will not be liable for copyright infringement as mentioned in the Copyright Act of Singapore, Cap. 63.
  • A 30 days warranty period will start to commence on the day of deployment (Final Rollout). Elves Lab Pte Ltd will be responsible for any errors occurred or bugs found during this warranty period. After which, any additions or changes to the website or to the database is chargeable and payable by the client.

  • 10
    Maintenance
  • Ad hoc maintenance will include:
    • EL_Icon
      Changes up to 3 or THREE static pages not controlled or managed by a content management system or database.
    • EL_Icon
      No more than 30% content change to a single webpage.
  • Ad hoc maintenance will exclude:
    • EL_Icon
      Changes to the layout or design of a webpage.
    • EL_Icon
      “Recycling” a webpage (static or dynamic), form or any other portion of a website that may constitute as a page.
  • All content, images or write-ups pertaining to a change in a webpage must be provided by the Client. Elves Lab will not liable for errors in content received from the Client.

  • 11
    Feedback
  • Elves Lab Pte Ltd welcomes your feedback. Should you feel dissatisfied with any of Elves Lab Pte Ltd’s goods or services, please contact us at
  • Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
  • BusinessTrust Secretariat:
  • Mr. Ramesh Vakkiprath
    • 35, Selegie Road, #09-25, Parklane,
      Singapore 188307
    • Email: ramesh@cnsg.com.sg
    • http://www.commercetrust.com.sg
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